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In a conflict they Are passive, lacks conviction, or avoids the situation altogether.Characteristics: Loyal, personable, patient, risk averse, non-confrontational, and agreeable.They value people's company and is more of a listener than a talker. Think of this personality type like a Golden Retriever. Now that you understand how social personalities are structured, we’ll dive into details and also offer a sales tips for each personality type: AMIABLE: (High Responsiveness (Outward Display Of Emotions), Low Assertiveness (Tends to Ask vs. These dimensions offer insight into the classification of your very own customers personality types based on the following: controls vs. outward display of emotion) and assertiveness (tending to ask vs. They are: responsiveness (controlled emotion vs. There are two strong dimensions of human behavior that drive your customers personality types. People can be classified into four different personality types: Amiable, Expressive, Analytical, and Drivers. Classifying Your Customer: Four Types of People With social selling, you need to quickly read your customer’s tendencies and become an expert in behavioral styles. Mastering this "Art Of Hospitality" will ultimately get them to buy more from you and your staff and come back to your establishment more often.Ī good front-line worker understands that each person is not cut from the same cloth and will adapt their communication strategy based on your customer’s personality style - this is what we refer to as "social selling". You have the ability to create deeper, even more memorable experiences if you understand who your customer is as a person, and how they are best communicated to. In the front lines of a restaurant, your #1 focus is your customer and creating a memorable dining experience for them at your establishment. Share this blog post on Twitter Share this blog post on Facebook Share this blog post on LinkedIn